Summary
Evolving models for handling emergency calls in Spanish and European dispatch coordination centers
Samaniego-Ocaña JM, Granados-Martín M
Affiliation of the authors
Teleoperador de Seguridad (Línea 092). Especialista en Riesgos Naturales y Tecnológicos (NRBQ), Protección Civil y Emergencias. Diplomado Superior en Criminología y Dirección de Seguridad. CECOM Policía Local, Ayuntamiento Villaviciosa de Odón. Madrid, Spain. Enfermera. Máster en Ciencias de la Enfermería. Vocal de la Sociedad Española de Enfermería en Cirugía (SEECIR). Miembro del Grupo de Normalización. Hospital de Fuenlabrada. Madrid, Spain.
DOI
Quote
Samaniego-Ocaña JM, Granados-Martín M. Evolving models for handling emergency calls in Spanish and European dispatch coordination centers. Emergencias. 2021;33:211-7
Summary
Emergency call dispatch centers have changed greatly over the years leading up to the management and coordination centers we have today. This paper describes how those changes unfolded and the Spanish and European Union (EU) legislation that promoted them. We also describe case volume and response times for the single EU emergency number (112). Conclusions suggest that the Spanish model meets the requirements and challenges set forth in the Universal Service Directive of the European Electronic Communications Code (EECC) and the cross-border cooperation process.