Resumen

Workplace violence in hospital emergency departments and consequences for health care professionals and support staff: a cluster analysis

Juan Manuel Cánovas Pallarés1,2, José Antonio Ruiz-Hernández3, Inmaculada Galián-Muñoz4, Dolores Beteta Fernández5, Manuel Pardo Ríos2,6, Bartolomé Llor-Esteban7

Filiación de los autores

1Servicio de Emergencias Sanitarias de la Comunidad Valenciana, Spain. 2Facultad de Enfermería, Universidad Católica de Murcia (UCAM), Spain. 3Departamento de Psicología Social y Psiquiatría, Facultad de Psicología, Universidad de Murcia, Murcia, Spain. 4Grupo de Investigación de Salud Laboral, Universidad de Murcia. Grupo IMIB Enferavanza, IMIB Murcia, Murcia, Spain. 5Hospital Clínico Universitario Virgen de la Arrixaca, Murcia, Spain. 6Gerencia de Emergencias 061 de la Región de Murcia, Spain. 7Facultad de Enfermería, Universidad de Murcia, Murcia, Spain.

DOI

Cita

Cánovas Pallarés JM, Ruiz-Hernández JA, Galián-Muñoz I, Beteta Fernández D, Pardo Ríos M, Llor-Esteban B. Workplace violence in hospital emergency departments and consequences for health care professionals and support staff: a cluster analysis. Emergencias. 2023;35:353-8

Resumen

Background and objective.

Workplace violence of any type is influenced by multiple factors and leads to physiological, psychological, social, and organizational change. Emergency and other urgent care settings have assault rates up to 5-fold higher than other health care settings. This study aimed to analyze the consequences of physical and nonphysical violence on health care and support personnel in hospital emergency departments.

Methods.

Cross-sectional descriptive analysis of responses to a 121-item survey of 584 health care and support workers in 12 Spanish hospital emergency departments. We analyzed the magnitude of the problem with a two-step self-clustering method and then assessed the associations between variables and workplace violence.

Results.

Two groups were identified. The first consisted of 298 cases with high mean (SD) scores for nonphysical assaults (51.5 [7.9]) and low scores for physical violence (4.8 [2.9]). The second group consisted of 285 cases with intermediate scores for nonphysical assaults (27.1 [8.4]) and low scores for physical violence (3.4 [1.3]).

Conclusions.

Emergency departments have incidents of nonphysical workplace violence more often than physical violence. Emergency personnel with high exposure to workplace violence, particularly nonphysical assaults, experience physiological, psychosocial, and organizational changes.

 

Más artículos de los autores